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Virtual Care Program

Explore the new and upgraded AIG Virtual Care Program, powered by Teladoc Health.

How to access

Your Wellbeing, Reimagined.

At AIG, we are committed in delivering innovative solutions that evolve over time to cater to our client’s shifting needs and preferences. Our Virtual Care Program has received a new update in that 6 new features and services have been added. We also now have a new user-friendly app which offers new features and services, making it easier to seamless access everything you need at the tip of your finger.

AIG has partnered with Teladoc Health, the largest provider of telemedicine services, so that you can benefit from quick and reassuring support, as well as convenient and easy access to non-urgent health and wellbeing solutions in multiple languages, wherever you are in the world.

The AIG Advantage

Virtual Access Globally

Access the Virtual Care Program from anywhere in the world by either the online web portal or by our new mobile app, ensuring that you can get non-urgent support when you need it, wherever you are.

24/7 Support & Care

Access Virtual Care health and wellbeing services and content at any time, giving you peace of mind that you will receive support and care  whenever the time may be.

Avoid Waiting Rooms in Comfort

With the non-urgent medical consultation, second opinion services, and nutrition and exercise personalized advice, you can skip the waiting rooms from the comfort of your own home.

Available in Multiple Languages

Our services are available in multiple languages, including English, Spanish, Portuguese, French, Dutch, Italian, Danish, Finnish, Swedish, Norwegian (1) and Greek (1).

(1) To be available later in 2025.

Access Digital Content by App

With the release of the Virtual Care App, you can access a new library of digital content on multiple health and wellbeing topics. The App is available through IOS and Android Marketplace.

How the Virtual Care App works

Are you interested to see how the Virtual Care App Works? Have a quick look at the short video we have created which shows some of the features you can access exclusively from your phone. 

How to Access

How to access the AIG Virtual Care Program 

  1. Access the app or visit the portal 
  2. www.aigvirtualcareprogram.com and choose your preferred language. 
  3. Click on "Access my account". 
  4. Please complete the required details. 
  5. Introduce your access code, followed by the last four digits of your AIG policy number.
  6. Once registered, you will be able to request a consultation for a range of health and wellness services.

Frequently Asked Questions (FAQs)

Medical Consultation, Medical Second Opinion, Mental Health coaching, Nutritionist consultations (english only), access to the Get Fit Program and wellbeing exercises (english only), as well as a range of mental Health and wellbeing Digital content.

Currently, for policies issued out of AIG in Denmark, Finland, Sweden, Norway, France, Greece (later in 2025), Ireland, Italy, Netherlands, Portugal, and Spain.

Danish, Finnish, Swedish, French, Dutch, English, Italian, Portuguese, and Spanish. Norwegian and Greek will be available later in 2025.

MEDICAL CONSULTATION:

Consultation provided via call back from a qualified and licensed doctor within 4 hours in English, Spanish and Portuguese and 6 working hours for remaining languages, as well as cases requested in English and delivered by Irish doctors.

Scheduled video calls are also available in English only.

Working hours: English 24/7, 365 days per year. Other languages, Monday to Friday from 8h to 20h local time.

SECOND MEDICAL OPINION:

Case allocated by a clinical committee to a top leading medical expert who will review it and provide answers in the form of a personalized report within 15 business days. 

Call-back by a qualified and licensed doctor in the language requested within 1 business day.

Working hours: Monday to Friday from 9h to 17h local time.

MENTAL HEALTH COACHING:

Consultation provided by qualified and licensed health/wellness which will provide personalized and confidential support and suggest follow-up session if deemed appropriate.

Call-back after request within 2 business days.

Scheduled video calls are also available in English only.

Working hours: Monday to Friday from 9h to 17h local time.

EXPERT NUTRITIONIST:

Consultation provided by qualified and licensed nutrition professional, which will provide personalized advice and, if applicable, an ad-hoc menu.

Services available in English only.

Call-back after request within 2 business days.

Scheduled video calls are also available.

Working hours: Monday to Friday from 9h to 17h local time.

GET FIT PROGRAM:

Available 24x7 via the mobile App, english only.

For WELLBEING EXERCISES:

Available 24x7 via the mobile App, english only.

For MENTAL HEALTH & WELLBEING DIGITAL CONTENT:

Available 24x7 via the mobile App.

Service can be requested 24/7 and is provided worldwide. The service can be used domestically and even when travelling abroad with work or on holiday.

To register in the program, the eligible insured will be required to fill-in an online survey to determine his eligibility.  

Eligible insureds with a BMI below 17,5 kg/m2 or greater than 45 kg/m2 will be excluded from the program for reasons of medical safety. Pregnancy and lactation, underaged, insulin-dependent diabetes as well as any other chronic diseases that would require for the intervention of a doctor (including but not strictly limited to heart problems, cancer or neurological disease) are also excluded. 

In the above cases leading to exclusion from the Get Fit Program, the Eligible insured can get in touch with a Nutritionist, who will be able to explain the reasons for exclusion and suggest a path forward, providing personalized advice and, if applicable, an ad-hoc menu. The nutritionist service will only be available in English language. 

The details on how to access the services can be found on the one pager document, which is part of the AIG policy pack. 

This brochure provides key information about the bundled services provided and include instructions on how to access the web portal, register and use the access codes to request the services. The relevant access code will be included there as well. 

When accessing the web portal or the App, the client will be required to click on “access my account”, and complete the required details, using the access code provided followed by the last four digits of the policy number.

Want to know more?

LEGAL NOTICE/DISCLAIMER

VIRTUAL CARE is a third-party service provided by Teladoc Health International, S.A.U., a Teladoc Health Group company, incorporated in Spain, with tax ID n. A-62103999, and registered offices at Via Augusta 252-260 2nd floor, 08017 Barcelona, Spain, (“Teladoc Health”). 

VIRTUAL CARE services are not part of AIG EUROPE S.A. (”AESA”) insurance products: Teladoc Health is the sole, independent, services provider without being supervised by or accountable to, AESA – so that AESA cannot accept responsibility for any advice, information or assistance provided through VIRTUAL CARE . 

To the fullest extent permitted by law, AESA andits branches/affiliates exclude any and all liability for the contents of VIRTUAL CARE, including VIRTUAL CARE (or any third party) websites linked to it.

The choice to use VIRTUAL CARE is left to the exclusive discretion of the customer. The extension of VIRTUAL CARE for a period exceeding the duration of AESA's insurance policy depends solely on Τeladoc Health. 

AESA is registered in Luxembourg with R.C.S. Luxembourg, company registration number B 218806, registered office at 35D Avenue John F. Kennedy, L-1855, Luxembourg and is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances. This information can be checked by visiting the CAA Register https://www.caa.lu/fr/operateurs/assurances-directes/assureurs-luxembourgeois-non-vie?l=a. AIG 

Europe S.A., Ireland Branch has its registered office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 with branch registration number 908876. VAT number 3580476UH. AIG Europe S.A., Ireland Branch is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances, and is regulated by the Central Bank of Ireland for conduct of business rules. 

Warning: The provision of this service does not require licensing, registration or authorisation by the Central Bank of Ireland, and as a result is not covered by Central Bank of Ireland rules designed to protect consumers or by a statutory compensation scheme.

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