AIG Europe S.A., Ireland Branch – Terms of Business
The terms of business outlined below set out the basis in which AIG Europe S.A., Ireland Branch will provide business services to you as our customer and apply to any business services provided to you until further notice. Should our terms of business change, which change directly affects you, we will advise you in writing (by E-Mail/Fax/Letter).
About AIG Europe S.A.
AIG Europe S.A. is a member company of AIG Inc. (AIG), one of the world’s leading international insurance and financial services organisations. AIG Europe S.A. AIG Europe S.A. is an insurance undertaking with R.C.S. Luxembourg , and the AIG business in Ireland is conducted through the Irish branch of AIG Europe S.A.. AIG Europe S.A. is an undertaking authorised under the European Communities (Non-Life Insurance) Regulations, 1994 to carry on Non-Life Insurance Business in Ireland in classes 1 to 18 inclusive. The AIG Europe S.A. Data Protection Officer is is registered with the Irish Data Protection Commission.
Codes of Conduct
AIG Europe S.A. is subject to the Central Bank of Ireland’s Consumer Protection Code 2012 and Minimum Competency Code 2017 which offer protection to consumers. You can find these Codes on the Central Bank of Ireland’s website www.centralbank.ie.
AIG Europe S.A. underwrites all major classes of non-life general insurances including but not limited to the following classes of business; Motor, Home, Casualty, Property, Marine, Financial Lines, Accident and Health, and Travel. We also provide a comprehensive claims service aimed at providing fair and efficient resolution following losses by our insureds.
How We Charge For Our Services
The premium for your policy is payable yearly or payable at the intervals set out in your policy documentation. Prior to entering into a contract to provide insurance to a consumer, AIG Europe S.A. shall advise the consumer of the premium to be charged and the taxes (currently Government Levy at the prevailing rate) to be levied thereon.
We do not charge for additional premiums or allow return premiums of less than €20 for mid-term policy adjustments on our Motor or Home Insurance policies. We will refund rebate due to you (if any) within 5 business days of receiving instruction to amend your policy. If you have a loan account with Close Brothers Premium Finance Ireland for Motor or Home insurance, any rebate due may be added to your loan account and if so, the outstanding balance on the loan account will be determined.
We do not apply administration charges for transactions related to your policy.
Both a policyholder and AIG Europe S.A. can cancel a policy by notice in writing.
For general insurance products the policyholder is entitled to a 14-day cooling off period. This entitles the policyholder to withdraw from the policy without penalty and without giving any reasons – this 14-day period begins on the start date of the policy. The policyholder will however be charged with a pro rata premium for the period the policyholder is on risk, during the cooling off period. We require the policyholder to request cancellation in writing (by EMail/Fax/Letter) and such cancellation will take effect upon receipt of the written cancellation request by us.
If any motor insurance premium is not paid on the date it is due, cover will be deemed cancelled from the date on which the premium was due. If any non motor insurance premium is not paid on the date it is due, you have 30 days in which to pay such premium. If the premium is not paid during this period, cover will be deemed cancelled from the date on which the premium was due. If the premium is paid during the 30 day period, the insurance cover will operate as if it has been paid on the due date.
All insurances are effected on the express condition that pending receipt of the premium from the consumer, AIG Europe S.A. reserves the right to cancel the policy notwithstanding delivery of the policy to the consumer.
For motor insurance policies we require the return of the insurance certificate and disc to accompany the request for cancellations.
Failure to disclose all material information, i.e. information which is likely to influence the acceptance of the risk and the terms applied could invalidate the insurance.
We receive commission from Close Brothers Premium Finance Ireland for facilitating applications by consumers for loans for motor and household insurance. Details of our remuneration are available on request.
Conflicts of Interest
Where a conflict of interest arises and cannot be reasonably avoided, AIG Europe S.A. will only undertake business with a consumer with whom we have a conflicting interest where the consumer has acknowledged in writing that he/she is aware of the conflict of interest and that he/she still wants to proceed. In cases where a conflict of interest arises subsequent to us
undertaking business with a consumer, AIG Europe S.A. shall inform the consumer and ensure that the conflicting interests are managed fairly.
Insurance Compensation Fund
You may be entitled to compensation from the fund in the unlikely event that AIG Europe S.A. cannot meet its obligations. The maximum amount that could be available in respect of any sum due to a policyholder is 65% of the sum due or EUR 825,000, whichever is the lesser. Further information on the Insurance Compensation Fund is available on the Central Bank of Ireland's website though the following link: https://www.centralbank.ie/regulation/industry-market-sectors/insurance-reinsurance/solvency-ii/insurance-compensation-fund
How We Use Personal Information
AIG Europe S.A. is committed to protecting the privacy of customers, claimants and other business contacts.
The types of Personal Information we may collect and why – Depending on our relationship with you, Personal Information collected may include: contact information, financial information and account details, credit reference and scoring information, sensitive information about health or medical conditions (collected with your consent where required by applicable law) as well as other Personal Information provided by you or that we obtain in connection with our relationship with you. Personal Information may be used for the following purposes:
· Insurance administration, e.g. communications, claims processing and payment
· Make assessments and decisions about the provision and terms of insurance and settlement of claims
· Assistance and advice on medical and travel matters
· Management of our business operations and IT infrastructure
· Prevention, detection and investigation of crime, e.g. fraud and money laundering
· Establishment and defence of legal rights
· Legal and regulatory compliance (including compliance with laws and regulations outside your country of residence)
· Monitoring and recording of telephone calls for quality, training and security purposes
· Market research and analysis
Sharing of Personal Information - For the above purposes Personal Information may be shared with our group companies and third parties (such as brokers and other insurance distribution parties, insurers and reinsurers, credit reference agencies, healthcare professionals and other service providers). Personal Information will be shared with other third parties (including government authorities) if required by laws or regulations. Personal Information (including details of injuries) may be recorded on claims registers shared with other insurers. We are required to register all third party claims for compensation relating to bodily injury to workers’ compensation boards. We may search these registers to prevent, detect and investigate fraud or to validate your claims history or that of any other person or property likely to be involved in the policy or claim. Personal Information may be shared with prospective purchasers and purchasers, and transferred upon a sale of our company or transfer of business assets.
Security of Personal Information – Appropriate technical and physical security measures are used to keep your Personal Information safe and secure. When we provide Personal Information to a third party (including our service providers) or engage a third party to collect Personal Information on our behalf, the third party will be selected carefully and required to use appropriate security measures.
We will provide you with regular opportunities to tell us your marketing preferences. You can also contact us by e-mail at postmaster.ie@AIG.com or by writing to: Customer Service Team, AIG Europe S.A., Ireland Branch, 30 North Wall Quay, International Financial Services Centre, Dublin 1 to tell us your marketing preferences or to opt-out. If you no longer want to receive marketing-related e-mails from us on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each e-mail.
· Receiving mobile messages (for example SMS text messages) / telephone communications / postal mail from us If you no longer want to receive mobile messages / telephone communications / postal mail from us on a going-forward basis, you may opt-out of receiving them by contacting us at the above addresses.
· Our sharing of your Personal Information with our group companies for their marketing purposes: If you would prefer that we do not share your Personal Information on a going-forward basis with our group companies for their own marketing purposes, you may opt-out of this sharing by contacting us at the above addresses.
· Our sharing of your Personal Information with selected third-party partners for their marketing purposes: If you would prefer that we do not share your Personal Information on a going-forward basis with our third-party partners for their own marketing purposes, you may opt-out of this sharing by contacting us at the above addresses.
We aim to comply with your opt-out request(s) within a reasonable time period. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information. Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.
The AIG Europe S.A. Customer Complaints Procedure is coordinated centrally by a dedicated Customer Complaints Officer, in order to respond flexibly and consistently across the Company to the evolving changes in our business and also in the regulatory environment in which we operate. AIG Europe S.A. wants to give you the best possible service. If you feel you have cause for complaint, you should contact the relevant Department Manager at AIG Europe S.A., Ireland Branch.
If after such contact you remain dissatisfied, you may also write to the Customer Complaints Officer at AIG Europe S.A., 30 North Wall Quay, International Financial Services Centre, Dublin 1. Phone 01 208 1400.
If the complaint is not resolved to your satisfaction, you should contact the General Manager, AIG Europe S.A., 30 North Wall Quay, International Financial Services Centre, Dublin 1.
At any stage, you may contact any of the following:
Insurance Centre, 5, Harbourmaster Place, IFSC, Dublin 1, D01 E7E8
Telephone: 01-6761820, Fax: 01-6761943., E-mail: firstname.lastname@example.org; Web: http://www.insuranceireland.eu
The Central Bank of Ireland, New Wapping Street, North Wall Quay, Dublin 1, D01 F7X3. Telephone: 1890 77 77 77 Fax: (01) 6716561. E-mail: email@example.com; Web: http://www.centralbank.ie
The Financial Services & Pensions Ombudsman, 3rd. Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Lo Call: 1890-882090; Phone: (01) 567 7000; Fax: (01) 662 0890. E-mail: firstname.lastname@example.org; Web: http://www.fspo.ie
AIG Europe S.A..
is an insurance undertaking with R.C.S. Luxembourg number B 218806. AIG Europe S.A. has its head office at 35 D Avenue J.F. Kennedy, L-1855, Luxembourg, http://www.aig.lu/. AIG Europe S.A. is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, Tel.: (+352) 22 69 11 - 1, email@example.com, http://www.caa.lu/.
AIG Europe S.A. Ireland branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 and branch registration number 908876 and is regulated for conduct of business in Ireland by the Central Bank of Ireland. Contact details of the Central Bank of Ireland are P.O. Box 559, North Wall Quay, Dublin 1, D01 F7X3. Telephone: 1890 77 77 77. Fax: 01 6716561. E-mail: firstname.lastname@example.org. Web: http://www.centralbank.ie.
AIG Europe S.A. is authorised by the the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances, and is regulated by the Central Bank of Ireland for conduct of business rules.
AIG and AIG Property Casualty are registered business names of AIG Europe S.A. in Ireland.
Effective Date - 01 December 2018