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COVID-19: Coronavirus Update

Date Published 26.03.2020
Topic News Articles

COVID-19: Coronavirus Update

As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continuing to serve clients, policyholders, business partners and other stakeholders.


AIG is open for business. The company has activated its Business Continuity Plans and colleagues across our General Insurance business remain available to help meet the needs of clients and other business partners with both in-force and new business. Our call centers also remain accessible to provide support and information.


Helping individuals, businesses and communities prepare for times of uncertainty is at the heart of what we do. We are closely monitoring this evolving situation and will continue to provide updates.


1st April 2020

Here is an update on the actions we have taken to continue to provide our clients, partners & policyholders with the excellent service and support that defines our company:


  • We have activated work from home strategies where feasible to protect the health and safety of our colleagues while ensuring continuity of client services.
  • Our underwriting risk framework remains in effect and our underwriting capacity is fully available to meet our clients and distribution partners’ demands.
  • Our call centers are open and providing our clients, partners and policyholders with support and information in response to questions about covered claims related to COVID-19, including guidance on actual and potential losses that may be covered under our policies.
  • To address the unprecedented call volume in certain lines of business, such as Travel, we have and will continue to add capacity to support your needs.   
  • AIG’s guiding principle is that we will continue to honor the terms and conditions of our insurance policies.


Even when circumstances create challenges, our commitment and dedication to you remain the same.


Thank you for your business and continued support.


See latest Travel Health Advisory information here ;