Guide: Breakdown Assistance and other Useful Car Insurance Extras

At AIG we know that accidents and breakdowns can happen to anyone at any time.

That’s why we try to cover the unexpected with extra cover benefits included as standard on our car insurance policies. If you’re involved in an incident or experience a breakdown contact our ROI breakdown assistance team at 018044328 or the NI and UK team at 08456037991.

Full details of cover, benefits and limitations can be found in the AIG policy booklet.

Breakdown Assistance Cover

Breakdown assistance is included on both Third-Party Fire and Theft and Comprehensive policies. Cover will apply in all 32 counties of Ireland, and in England, Scotland and Wales. The package includes:

Home Start Assistance

If your car has broken down at your home, we will send a technician to assist you with up to one hour’s free labour. If the car can’t be repaired on site, we will tow the car to your closest garage.

Roadside Assistance

If you’ve been involved in a car accident or if your car has broken down away from the home, we will send a competent repairer to assist you. You will be entitled to one hour’s free labour and if the car can’t be fixed roadside, we’ll have it towed to the closest garage or, if closer, to your home.


If you suffer a punctured tyre while driving, we will send a competent repairer to assist you in changing the wheel once you have a suitable spare.

Lost Keys

Lost your keys or locked them in the car? We’ll take your car to the nearest secure location while you’re replacing keys.

Petrol Shortages

In the event of your car becoming immobilised due to a petrol shortage or if the wrong fuel is used in the car, we will transfer the vehicle to the nearest petrol station or garage to allow you ro remedy the issue.

Message Relay Service

We will pass on two messages to worried friends, family members or colleagues following any unforeseen delays.

Finishing the Journey in the 32 Counties of Ireland

If your car breaks down when you’re more than 30 kilometres from your home and repairs are unable to be carried out at the scene, we’ll pay for:

  • Alternative transport for you and any passengers to your intended destination; or
  • Use of a replacement car for up to 48 hours and transport to collect your car when repairs have been completed; or
  • Bed and breakfast accommodation for you and your passengers while you’re waiting for the repairs to be finished. (This cover extends to €35 per person and €150 in total).

Finishing the Journey in England, Scotland or Wales

If you’re driving in the UK and experience a breakdown where repairs are unable to be carried out at the scene, we’ll

  • Give you use of a replacement car for up to 48 hours up to a limit of £100.
  • Tow your car to your chosen port if it can’t be repaired before your departure date. up to a limit of €250.

Theft of your car

If your car has been stolen and isn’t found within 24 hours, we’ll provide you with a replacement vehicle for up to five days or until your car is recovered.

Drive with confidence with a policy from AIG. Get an online car insurance quote in just minutes that includes all the above benefits and more.


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