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The long established goal of Claims is to provide a quality claims service, professionally delivered in a cost efficient manner.

Making or Managing a Claim

Submit or Manage Your Car, Home and Personal Accident Insurance Claim

We understand how important your claim is and we want you to stay informed throughout the process. The AIG Claims Digital Self Service gives you:

  • Easy and Secure – Convenient, online and secure access 
  • Saves you time - instant access to claim status and information
  • Easily send information – Upload documents online 
  • Stay notified - Get notifications on your claim status via SMS or email
  • 24/7 access  - Round the clock support

If you are having difficulty with the tool or need further help. Please see our FAQs page.

01 8599700


How to make a Claim with our Claim Forms

Car Insurance Claim

If you’d like to make a car insurance claim, the AIG Motor Claims Service is available immediately to take your call.  Our offices are open every weekday from 9 a.m. until 5 p.m. but claims may be notified 24 hours a day on 01 8599700.

What happens after I call?

After you’ve notified us of a claim, we will issue a Claim Form for completion & signing.  You can also download the relevant claim form on the right.

When should I register a claim?
It’s very important that claims are registered quickly. You must register any claim as soon as reasonably possible (and certainly no later than 7 days). If you do not, we may not be able to pay your claim. If you need to make a claim, please either mail a brief description of your claim or phone us.

AIG Claims Service  
30 North Wall Quay
International Financial Services Centre
Dublin 1

To help us prevent fraudulent claims, we store the insured persons personal details on computer and we may transfer them to a third party.

01 8599700

Travel Insurance Claim

In order to make a Travel Insurance Claim, please click on the 'Make a Claim' button to the right.

01 6619133

Home Insurance Claim

To make an insurance claim under your home or household insurance policy, please contact us on:  01-2081400  

Our experienced staff will talk you through our home insurance claims process.

Home Emergency Assist  

In the event of an emergency, you may wish to contact our complimentary home insurance Emergency Home Assist Helpline. This 24 hour helpline can provide you with a connection to an approved network of repairers (plumbers, electricians, glaziers, locksmiths, roofers etc.) to help alleviate the effects of a loss as quickly as possible.

Emergency Home Assist Helpline 1850 924 012


DAS Legal Expenses Claims  

For claims under your Legal Expenses Insurance, please see the table below:

Service Claim Line 24 Hrs
Legal Advice Service 1850 670 747 Yes
Domestic Assistance Service 1850 670 747 Yes
Counselling Service 1850 670 747 Yes


For further information, please consult the relevant home insurance on-line policy document for details.


Identity Theft Claim

To make a claim under your Identity Guard policy, please contact us by clicking the email link or calling us. Our experienced staff will talk you through our claims process.  

You will be issued with a Claim Reference Number, which should be quoted on all subsequent correspondence and a claim form will also be sent to you.

Car Hire Excess Insurance Claim

To make an insurance claim under your car hire excess policy please contact:

AIG Europe Limited
30 North Wall
International Financial Services Centre
Dublin 2

Please notify AIG of any changes (within 31 days of any charge made to your credit card by the car rental company for damage involving the rental car) by clicking on the email link or by calling us on (01) 2081400

(01) 2081400

Pupil Protector Insurance Claim

In the event of an accident that may give rise to a claim on the policy the Parent/Guardian should notify AIG as soon as possible but in all cases no later than 30 days after the incident.  

The Parent/Guardian should download a Pupil Protector Claim Form or it can be sent out to the school or parent on request.  

The claim form and relevant medical, dental and other receipts should then be sent to AIG at the address shown below for assessment and payment.  

Pupil Protector Personal Accident Claims
AIG Europe Limited  
30 North Wall
International Financial Services Centre
Dublin 2

Cancer Cover Insurance Claim

The aim of the Cancer Cover Plan is to get financial help to you as soon as possible following diagnosis of a cancer covered by the Plan.  

To claim, you simply need to contact Cancer Cover Claims as soon as reasonably practical after diagnosis which is likely to lead to a claim. You can call 1800 646 747 or write to:   
Cancer Cover Claims,  
AIG Europe Limited,  
30 North Wall,
International Financial Services Centre,
Dublin 2   
We will send you a claim form and ask you to provide some information and evidence that supports the diagnosis of cancer, including a histopathological report on your cells and tissues.  

You can also download the claim form using the button to the right.
If we need you to have a medical examination we will pay the cost of it . Should the worst happen, we may also ask for a post-mortem examination.

Exceptional Claims Service

One Dedicated Agent, Always...

From the moment you make your first call to our claims team you will be assigned one unique and personal agent to help you with any issues you have, from start to finish, giving an in-depth and personal understanding of your claim.

Claim Forms

All Travel Claims forms can be found Here and will be processed by OSG


21st Century Claims Service

We put great emphasis on our expert post-loss services because we know from experience the dramatic benefits they can deliver to policyholders after a loss. We are constantly looking for new ways of expanding our expert services - reflecting the wider modern day service requirements of our clients. Our in-house legal and insurance expertise, delivering cost savings to clients underlines this commitment.

Expertise and Experience

We are very proud of the technical expertise and continuity within our claims teams. The breath and specialism of our product range and our range of clients (large, small, local and international) provides an exciting and challenging environment for our long-serving claims staff. The variety of cases they handle and their high authority levels is why we are able to boast so many seasoned professionals in our claims teams. Our people's technical knowledge, decision-making ability and detailed familiarity with the claims they are handling, demonstrated year after year, has earned the respect of the brokers and clients they work so closely with. We know that the quality and consistency of service provided by our claims operation is one of our greatest strengths at renewal time.

Rock Solid Financial Security

AIG has the financial strength, claims-paying ability and level of security unmatched by any other insurance organisation. Our ratings from the world’s principal ratings agencies indicate the highest level of ability to meet financial commitments to policy holders. These days this is welcome reassurance for policyholders and their brokers. It is also an important differentiator for us in today's marketplace. Growing pressure on insurers' reserves suggests that insurance buyers should be more sensitive to the strength and claims paying ability of their risk carriers.

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