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AIG EUROPE S.A (AIG) CLAIMS HANDLING PROCEDURE

 

We aim to provide you with the best possible service in respect of your claim.

 

Our job is to help you finalise your claim as quickly as possible, regardless of whether you are a AIG customer or a Third Party availing of our services. We would greatly appreciate your assistance by sending us any information or documentation we may require to bring the matter to an early conclusion. If we need further information or clarification to process your claim, we will let you know at the earliest opportunity.

 

AIG Europe S.A. is committed to protecting the privacy of customers, claimants and other business contacts. “Personal Information” identifies and relates to you or other individuals (e.g. your dependants). By providing Personal Information you give permission for its use as described below. If you provide Personal Information about another individual, you confirm that you are authorised to provide it for use as described below.

 

Depending on our relationship with you, Personal Information collected may include: identification and contact information, payment card and bank account, credit reference and scoring information, sensitive information about health or medical condition, and other Personal Information provided by you. Personal Information may be used for the following purposes:

 

• Insurance administration, e.g. communications, claims processing and payment

• Decision-making on provision of insurance cover and payment plan eligibility

• Assistance and advice on medical and travel matters

• Management and audit of our business operations

• Prevention, detection and investigation of crime, e.g. fraud and money laundering

• Establishment and defence of legal rights

• Legal and regulatory compliance, including compliance with laws outside your country of residence

• Monitoring and recording of telephone calls for quality, training and security purposes

• Marketing, market research and analysis

 

To opt-out of marketing communications contact us by e-mail at: postmaster.ie@aig.com or by writing to: Customer Service Team, AIG Europe S.A., Ireland Branch, 30 North Wall Quay, International Financial Services Centre, Dublin 1. If you opt-out we may still send you other important communications, e.g. communications relating to administration of your insurance policy or claim.

 

Sharing of Personal Information - For the above purposes Personal Information may be shared with our group companies, brokers and other distribution parties, insurers and reinsurers, credit reference agencies, healthcare professionals and other service providers. Personal Information will be shared with other third parties (including government authorities) if required by law. Personal information (including details of injuries) may be recorded on claims registers (i.e. InsuranceLink, and Claims and Underwriting Exchange (CUE), and shared with other insurers. We may search these registers to detect and prevent fraud. Details on how Insurance Link operates can be found at inslink.ie and CUE at cuecheck.com. Personal Information may also be shared with prospective purchasers and purchasers, and transferred upon a sale of our company or transfer of business assets.

 

International transfer - Due to the global nature of our business Personal Information may be transferred to parties located in other countries, including the United States and other countries with different data protection laws than in your country of residence.

 

Security and retention of Personal Information – Appropriate legal and security measures are used to protect Personal Information. Our service providers are also selected carefully and required to use appropriate protective measures. Personal information will be retained for the period necessary to fulfil the purposes described above.

 

Requests or questions - To request access or correct inaccurate Personal Information, or to request the deletion or suppression of Personal Information, or object to its use, please e-mail: postmaster.ie@aig.com or write to Data Protection Officer, AIG Europe S.A., Ireland Branch, 30 North Wall Quay, International Financial Services Centre, Dublin 1. More details about our use of Personal Information can be found in our full Privacy Policy at AIG Ireland Website or you may request a copy using the contact details above.

 

In a situation where we need to engage the services of a loss adjuster or expert appraiser to assist in the settlement of the claim, contact information will be given to you. We believe that all advisers appointed by AIG act in a professional, efficient and impartial way. You can, if you wish retain your own qualified appraiser to advise you separately at your own cost.

 

If your claim involves third party damage and/or injury, we would welcome an opportunity to discuss the matter directly with you or your representative, as it may be possible to resolve the matter quickly. We believe it is in everyones’ interest to settle claims as soon as possible if no issue arises in relation to liability.

 

If your claim qualifies for consideration by the Injuries Board, you or your representatives have the option to continue dealing with us directly or to engage with the Injuries Board. Details of how the Board works can be found at piab.ie. You can also contact the Board at (LoCall) 1890 829121 or write to them at P.O Box 8, Clonakilty, Co. Cork. Please visit the Guide for Personal Injury Claimants if you wish to make a claim for personal injuries. Alternatively, you can contact your Claims Adviser who will explain the process, and send you a copy of the Guidelines if requested or you can telephone +353 1 2081400 and ask to speak to a member of the Complex Claims Handling Team.

 

If you are a customer we will keep you advised of all relevant developments during the life of the claim, but if for any reason you require an immediate update, please contact your broker, agent or nominated Claims Adviser. It is important to remember that if you are a customer of AIG, any claim paid under the policy may affect future insurance contracts of this type. For further information in this regard, please contact your broker or agent.

 

If our service has not met your expectations we ask that you bring the matter to the attention of your AIG Adviser in the first instance. If the issue is not resolved to your satisfaction, please contact the Claims Manager at +353 1 2081400, or alternatively the Complaints Officer at +353 1 2084916. We will investigate the matter promptly and explain the options available to you if you are not satisfied with our response.

 

 

HOW TO MAKE A CLAIM WITH OUR CLAIM FORMS

 

The long established goal of Claims is to provide a quality claims service, professionally delivered in a cost efficient manner.

Car Insurance Claim

If you’d like to make a car insurance claim, the AIG Motor Claims Service is available immediately to take your call.  Our offices are open every weekday from 9 a.m. until 5 p.m. but claims may be notified 24 hours a day on 01 8599700.

What happens after I call?

After you’ve notified us of a claim, we will issue a Claim Form for completion & signing.  You can also download the relevant claim form on the right.

When should I register a claim?
It’s very important that claims are registered quickly. You must register any claim as soon as reasonably possible (and certainly no later than 7 days). If you do not, we may not be able to pay your claim. If you need to make a claim, please either mail a brief description of your claim or phone us.

AIG Claims Service  
30 North Wall Quay
International Financial Services Centre
Dublin 1

To help us prevent fraudulent claims, we store the insured persons personal details on computer and we may transfer them to a third party.

01 8599700

Travel Insurance Claim

In order to make a Travel Insurance Claim, please click on the 'Make a Claim' button to the right.

01 6619133

Home Insurance Claim

To make an insurance claim under your home or household insurance policy, please contact us on:  01 2611599

Our experienced staff will talk you through our home insurance claims process.


Home Emergency Assist  

In the event of an emergency, you may wish to contact our complimentary home insurance Emergency Home Assist Helpline. This 24 hour helpline can provide you with a connection to an approved network of repairers (plumbers, electricians, glaziers, locksmiths, roofers etc.) to help alleviate the effects of a loss as quickly as possible.

Emergency Home Assist Helpline 1850 924 012

 

DAS Legal Expenses Claims  

For claims under your Legal Expenses Insurance, please see the table below:

Service Claim Line 24 Hrs
Legal Advice Service 1850 670 747 Yes
Domestic Assistance Service 1850 670 747 Yes
Counselling Service 1850 670 747 Yes

 

For further information, please consult the relevant home insurance on-line policy document for details.

01-2611599

Identity Theft Claim

To make a claim under your Identity Guard policy, please contact us by clicking the email link or calling us. Our experienced staff will talk you through our claims process.  

You will be issued with a Claim Reference Number, which should be quoted on all subsequent correspondence and a claim form will also be sent to you.

Car Hire Excess Insurance Claim

To make an insurance claim under your car hire excess policy please contact:

AIG Europe S.A.
30 North Wall
International Financial Services Centre
Dublin 2

Please notify AIG of any changes (within 31 days of any charge made to your credit card by the car rental company for damage involving the rental car) by clicking on the email link or by calling us on (01) 2081400

(01) 2081400

claims.ie@aig.com

Pupil Protector Insurance Claim

In the event of an accident that may give rise to a claim on the policy the Parent/Guardian should notify AIG as soon as possible but in all cases no later than 30 days after the incident.  

The Parent/Guardian should download a Pupil Protector Claim Form or it can be sent out to the school or parent on request.  

The claim form and relevant medical, dental and other receipts should then be sent to AIG at the address shown below for assessment and payment.  

Pupil Protector Personal Accident Claims
AIG Europe S.A.
30 North Wall
International Financial Services Centre
Dublin 2

Cancer Cover Insurance Claim

The aim of the Cancer Cover Plan is to get financial help to you as soon as possible following diagnosis of a cancer covered by the Plan.  

To claim, you simply need to contact Cancer Cover Claims as soon as reasonably practical after diagnosis which is likely to lead to a claim. You can call 1800 646 747 or write to:   
Cancer Cover Claims,  
AIG Europe S.A.,  
30 North Wall,
International Financial Services Centre,
Dublin 2   
     
We will send you a claim form and ask you to provide some information and evidence that supports the diagnosis of cancer, including a histopathological report on your cells and tissues.  

You can also download the claim form using the button to the right.
    
If we need you to have a medical examination we will pay the cost of it . Should the worst happen, we may also ask for a post-mortem examination.

Guide for Personal Injury Claimants

Please download and read the Guide for Personal Injury Claimants on the 'Read The Guide' button to the right.

EXCEPTIONAL CLAIMS SERVICE

One Dedicated Agent, Always...

From the moment you make your first call to our claims team you will be assigned one unique and personal agent to help you with any issues you have, from start to finish, giving an in-depth and personal understanding of your claim.

CLAIM FORMS

All Travel Claims forms can be found Here and will be processed by Sedgwick Ireland 

OVERVIEW

21st Century Claims Service

We put great emphasis on our expert post-loss services because we know from experience the dramatic benefits they can deliver to policyholders after a loss. We are constantly looking for new ways of expanding our expert services - reflecting the wider modern day service requirements of our clients. Our in-house legal and insurance expertise, delivering cost savings to clients underlines this commitment.

Expertise and Experience

We are very proud of the technical expertise and continuity within our claims teams. The breath and specialism of our product range and our range of clients (large, small, local and international) provides an exciting and challenging environment for our long-serving claims staff. The variety of cases they handle and their high authority levels is why we are able to boast so many seasoned professionals in our claims teams. Our people's technical knowledge, decision-making ability and detailed familiarity with the claims they are handling, demonstrated year after year, has earned the respect of the brokers and clients they work so closely with. We know that the quality and consistency of service provided by our claims operation is one of our greatest strengths at renewal time.

Rock Solid Financial Security

AIG has the financial strength, claims-paying ability and level of security unmatched by any other insurance organisation. Our ratings from the world’s principal ratings agencies indicate the highest level of ability to meet financial commitments to policy holders. These days this is welcome reassurance for policyholders and their brokers. It is also an important differentiator for us in today's marketplace. Growing pressure on insurers' reserves suggests that insurance buyers should be more sensitive to the strength and claims paying ability of their risk carriers.

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