In the event, that you are not happy with any aspect of our service we will aim to resolve the issue as quickly as possible. Please follow the guidelines below:
Your right to take legal action is not affected by following any of the below procedures.
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at Online Dispute Resolution page.
AIG Europe S.A. wants to give you the best possible service. If you feel you have cause for complaint you should contact:
The Customer Complaints Officer
AIG Europe S.A.,
30 North Wall Quay,
We will acknowledge the complaint within 5 business days of receiving it, keep the complainant informed of progress and provide an answer within one month (unless specific circumstances prevents us from doing so, in which case the complainant will be informed).
At any stage you may contact any of the following:
5 Harbourmaster Place,
Financial Services and Pensions Ombudsman
As AIG Europe S.A. is a Luxembourg based insurance company, complainants who are natural persons acting outside of their professional activity may also, in addition to the complaints procedure set out above, if they are not satisfied with AIG’s Irish Branch response or in the absence of response after 90 days:
All requests to the CAA or to one of the Luxembourg mediator bodies must be filed in Luxembourgish, German, French or English.
If the insurance contract has been concluded online, the complainant may also use the European Commission’s platform for Online Dispute Resolution (ODR) using the following link: http://ec.europa.eu/consumers/odr/
Following this complaint procedure or making use of the one of the above options does not affect the complainant’s right to take legal action.