Please always contact us if you require medical attention. This is particularly important whilst travelling in the USA, as you might be asked to provide a proof of eligibility to use a medical network – the medical assistance company will arrange this for you.
When contacting us, please provide:
- the name of your employer and the policy number
- your name, location and country of residence
- your condition, symptoms or query
- a telephone number we can contact you on
Our multi-lingual staff have experience dealing with hospitals and clinics worldwide and are supported by medical consultants and nursing staff, to help you get the most appropriate medical treatment.
They can arrange:
- a medical referral to the most suitable clinic, hospital or dentist for treatment
- direct billing with medical providers, so you don’t need to use your own cash or credit card
- for someone to visit you whilst you’re in hospital or ill abroad
- an evacuation to the nearest centre of medical excellent or to bring you back home – will a fully equipped medical team if needed
- to help locate medication or medical equipment if you can’t obtain them locally.
For assistance call our 24/7 Emergency Helpline: +44(0)1273 735443* (24 hours a day, 7 days a week)