Skip Navigation
Skip Navigation

Irish Consumer’s Views on Claims and Compensation

Date Published 04.11.2016
Topic Press Releases

Irish Consumer’s Views on Claims and Compensation

 

73% of people are unhappy with the current compensation culture in Ireland. AIG research reveals public sentiment towards insurance claims and compensation culture. View the infographic here.

 

  • 80% agree that insurance scams directly result in higher premiums
  • 78% feel that the average whiplash award of €15,000 is excessive
  • People believe €3,631 to be a fair amount for an average whiplash award
  • 66% believe an independent medical panel who can see objective proof and evidence of injury, should be required to diagnose whiplash
  • 1 in 5 people are aware of someone who has exaggerated an insurance claim
  • 15% know someone who has falsified an insurance claim
  • 84% believe that the Government need to find a solution to the current problem of rising premiums

 

New independent research conducted by AIG has examined consumer attitudes to insurance claims, fraud and compensation in Ireland. The Independent research was conducted amongst a nationally representative sample of 1,000 people.

 

The research reveals that 73% of people surveyed are unhappy with the perceived compensation culture in Ireland while 84% believe that the government needs to find a solution to the current problem of rising premiums.

 

The findings of the research also reveal that 78% of people believe that the current average whiplash claim of €15,000 is too high. The research also asked respondents what they felt was an adequate amount to reward whiplash claimants with €3,631 the average figure outlined across 1,000 respondents.

 

Investigating the subject of whiplash further, the research shows that 76% of people would prefer that whiplash claimants receive medical expenses, a rehabilitation programme and loss of earnings rather than cash compensation. 66% believe a medical panel independent of both the claimant and insurer, who can see objective proof and evidence of injury, should be required to diagnose whiplash.

 

According to the research, 21% of people are aware of someone who has exaggerated an insurance claim while a further 15% know someone who has falsified a claim. 80% agree that premiums are affected directly as a result of these false claims.

 

Commenting on the research, Aidan Connaughton, Head of Consumer Insurance, AIG Ireland said, 

“The research provides a fascinating insight into public opinion surrounding the insurance claims and compensation culture in Ireland. It is evidently clear that there is a deep frustration with the current compensation culture with 73% outlining their dis-satisfaction. It’s also surprising that 21% of people, 1 in 5, know someone who has exaggerated an insurance claim, especially when you consider that 80% of people believe insurance scams directly result in higher premiums”.

Related Articles

AIG Road Safety Report

AIG Road Safety Report

27.10.2016   Press Releases

AIG Selects Four “genwhy” Fellowship Winners

AIG Selects Four “genwhy” Fellowship Winners

16.08.2016   Press Releases

AIG Fenway Hurling Classic

[Video] AIG Fenway Hurling Classic

06.10.2015   Sponsorship,Press Releases